Business Coaching - Process

We assess your organization’s current position, challenges and goals. A custom coaching plan, mapped directly to your current business objectives, is drafted. Coaching sessions are focused on specific scope points within the plan. Business coaches, based on their particular expertise, can be phased in and out as your needs evolve.

Consistent follow through on commitments is critical in reaching the agreed objectives. We support the engagement with three or more staff members to assist you in making progress. To further maximize the benefits of a coaching engagement we find it invaluable to gain feedback. Our unparalleled quality assurance program allows adjustments based on an individual's learning style and pace, as well as the direction of an engagement to maximize progress.

Preparation for a coaching engagement includes a general assessment of the organization’s current position, challenges and goals. Individual input is gathered from each key staff member and their direct reports. An onsite orientation with your coach(es) kicks off the engagement. A custom coaching plan, mapped directly to your current business objectives, is presented for approval.

A comprehensive, yet streamlined coaching plan that outlines all objectives:

  • Additional discovery done between assessment and coaching engagement start.

  • Coaching plan is a subset of your business plan, not a separate agenda.

  • Multidisciplinary coaching plan with scopes broken out and prioritized.

  • ROI driven SMART goals set. Supporting behavior change identified.

  • Custom tool kit for high growth environments utilized.

  • To expedite action steps Coaching Plan draft is completed by 1st coaching session.

 

Coaching sessions are focused on specific scope points within the plan. They can be held onsite or by telephone, based on preference of the client and subject matter to be discussed. The most common format is weekly one-hour long sessions. Many other frequency and length combinations are utilized as well. Coaches, based on their specific expertise can be phased in and out as needed.

A proven process for high value coaching sessions to maximize your progress:

  • Sessions are mapped to coaching plan, but the agenda remains fluid.

  • Sessions are either with individuals or groups based on specific scope point.

  • Client is encouraged to set and or collaborate on coaching session agenda.

  • Location and length of sessions are customized based on environment and objectives.

  • Structured follow up to sessions can include readings, training and homework.

  • Coaches are on call between sessions. Client is encouraged to contact as needed.

 

Consistent follow through on commitments made by all team members, both client and coach, is critical in reaching the agreed upon objectives. We support the engagement with three or more staff members. The business advisor charts out a general direction and the areas of focus for the engagement. Coaches plan and conduct coaching sessions, and are specialists in the preferred areas of focus. The client service manager monitors the quality of the engagement.

A team approach to support the accomplishment of your objectives:

  • Minimum of three staff members support each engagement.

  • Coaches assigned by discipline as there is not one person with all answers.

  • Several hundred subject matter experts on call.

  • Feasible to phase in and out multiple coaches without losing cohesiveness.

  • Alternate contact point allows for more objective and functional feedback.

  • Coaches have ability to focus on mastery of their role; coaching.

 

To maximize the benefits of a coaching engagement expedient feedback is invaluable. One of our client service managers asks for an objective appraisal of the pace, assignments and working relationship formed with the coach. This feedback helps us to better understand an individual client's learning style and allows for early adjustments in the pace or direction of the engagement to best drive progress. Offering this feedback is time well spent by the client.

Our extraordinary focus on the quality of our client relationships:

  • Client feedback to adjust delivery to individual learning style and pace.

  • Every engagement has 3 quality assurance exercises the first 3 months.

  • Quality assurance staff not involved in coaching or business development roles.

  • Multiple coach perspective helps see us more rounded, accurate picture.

  • Quality assurance gives important feedback so time well spent by client.

  • Strict confidentiality of all information shared is monitored and enforced.

 

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